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Make sure to load the popup chat script before calling these methods.

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open()

Opens the chat widget and brings it into view.
Useful if you want to programmatically start a conversation (e.g., after a user clicks a Need help? button). 
window.chatnode.open();

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close()

Closes the chat widget without clearing its history. This is helpful if you want to temporarily hide the chat while keeping the session intact. 
window.chatnode.close();

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closePopups()

Closes any active popup messages without affecting the main chat window. 
window.chatnode.closePopups();

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reset()

Resets the chat session completely. This clears the chat history, context, and state—essentially starting a new conversation from scratch. 
window.chatnode.reset();

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setUserInfo()

Updates the chat widget with the current user’s information from your app. 
window.chatnode.setUserInfo({
  name: "John Doe",
  email: "john@example.com",
  phone: "+1-202-555-0173",
  info: "Premium subscriber",
  stripe_accounts: [
    {
      id: "cus_123456789",
      name: "Business Name",
      email: "billing@example.com",
    },
  ],
});

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Parameters

  • name (optional) The user’s display name.
  • email (optional) The user’s email address.
  • phone (optional) The user’s phone number.
  • info (optional) Additional context or metadata about the user (e.g., role, plan, notes).
  • stripe_accounts (optional) An optional list of connected Stripe customer accounts. Each entry should include:
    • id (string, required): Stripe customer ID (e.g., cus_xxxxx).
    • name (optional): Account name.
    • email (optional): Account-specific email.
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