Zendesk

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Guide to Integrating Zendesk with ChatNode

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Steps to Integrate Zendesk with ChatNode:

1. Access the Integration:
   • Navigate to the Data section in your ChatNode dashboard.
   • Under the Integrations menu, click on Zendesk.

2. Connect Your Zendesk Account:
   • Click the Connect button on the Zendesk panel.
   • A pop-up box will appear, prompting you to enter your Zendesk Subdomain (e.g., yourcompany.zendesk.com).
   • After entering the subdomain, click Connect.

3. Confirm Connection:
   • Once the connection is established, a confirmation pop-up will notify you that your Zendesk account has been successfully connected.
4. Select Articles for Training:
   • Click Select Articles to browse your Zendesk knowledge base.
   • Tick the checkboxes next to the articles you want to upload and train.

5. Automatic Training:
   • The selected articles will automatically be trained for chatbot use.
   • You can monitor the progress of training in the Zendesk panel.

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Managing Your Integrated Zendesk Articles:

1. Download Articles:
   • Each integrated article has a download option. You can export the content as a .txt file for review or offline use.

2. Retrain with New Information:
   • If you’ve updated an article in Zendesk, tick the checkbox next to the updated article and click Retrain. This ensures the chatbot uses the most current data.

3. Add or Remove Articles:
   • To include additional articles, click Select Articles and repeat the selection process.
   • To remove an article, unselect it from the list and retrain your data set.

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Benefits of Zendesk Integration:

• Seamless Knowledge Base Sync: Automatically train your chatbot with articles from your Zendesk knowledge base.
• Up-to-Date Data: Quickly retrain your chatbot with the latest updates in your Zendesk articles.
• Content Backup: Download articles in .txt format for offline access or archiving.